Bank evacuated after employee coronavirus case

  • 16 March 2020

ORX News story of the month: February 2020

Each month, we share a free operational risk loss event story from ORX News. The story is handpicked by the team as one of the most interesting stories reported by the service in the previous month. This story was published by the service in February 2020.

DBS evacuates Singapore employees after confirmed case of coronavirus

On 12 February 2020, as a precautionary measure, DBS Bank evacuated 300 employees from its Marina Bay Financial Centre office in Singapore after one employee was confirmed to be infected with the novel coronavirus COVID-19.

The employee was tested on 11 February and the bank was informed the next morning. Employees immediately vacated the office under instruction to work from home. DBS said that contact tracing was conducted with individuals that the infected employee may have come into contact with. The affected office premises were deep cleaned and disinfected in accordance with Ministry of Health guidelines.

Singapore increased its disease outbreak response to orange on 10 February, meaning that the outbreak is deemed to have moderate to high public health impact but is under control. DBS said that in response it had implemented temperature screening at all office buildings; higher frequency cleaning and disinfection of its premises; hand sanitisers on every floor of its premises; and a requirement that visitors sign health and travel history declaration forms prior to entering its premises. The bank also provided face masks to all front-line employees. Additionally, some employees were working from home or split sites as part of business continuity plans.

DBS said that employees could access a medical helpline and virtual doctors and that all employees would receive a personal hygiene and protection care pack including masks, a thermometer, hand sanitiser and vitamin C. The bank also planned to organise webinars for medical health professionals to update employees on the latest coronavirus developments and to answer medical-related concerns.

If your firm subscribes to ORX News, then you can read the full story and more like it on the ORX News website.

Op risk losses categorised for easy analysis

Every single ORX News story is categorised to help you get the most from the data. The categories include the business line, event type, scenario category. All of this information makes it easier for you to use and analyse the loss events.

Extract of the data for this story from ORX News:

Business line: Retail Banking
Event type: Employee Practices & Workplace Safety
Loss amount: SGD 0.00 (not identifiable) 
Country: Singapore
Scenario category: Pandemic

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