Quality Assurance and Analysis Manager

  • 11 December 2020

Job details

Job title: Quality Assurance and Analysis Manager
Job Type: Full-time, permanent contract
Team: Risk Information
Reports to: Senior Manager - Data Services Development
Location: Bath, UK

Please note, this position is only open to applicants who have the right to work in the UK.

The role

ORX data services are a crucial part of what we do as a business and we have an ever-expanding global community of members interested in, and actively using, our data outputs. Our vision is a financial sector where institutions are prepared for and resilient to operational risks. Having access to good quality data provides the context our members need to understand the risk landscape and benchmark their operational risk activities.

The Quality Assurance and Analysis Manager role will assist in the smooth operation of our data services, driving up and evidencing the quality of the data assets. This is a varied and challenging role managing a small team to ensure the integrity of ORX data and the framework and processes required to deliver that data. You will ensure that quality assurance (QA) processes are defined and deployed across all major data exchange services at ORX, defining best practice and finding production efficiencies across all our data services (Loss Events, Cyber Events and Scenarios).

You will ensure that the QA requirements are clearly and correctly communicated to members for effective operation by ORX and will support the Managers accountable for those services in implementing QA working practices and successfully delivering to our data services calendar.

You will be the focal, data facing, point for all QA outputs within a Quality Assurance Framework including processes, procedures, planning, operations, analysis and continuous improvement.

When not managing our production cycles your expertise will help drive our strategic, analytical and governance activities by helping us understand the detail of our data assets and how they could evolve. Your analysis skills will help the business understand priority data improvement areas while your communication skills will help non-technical users understand what actions need to happen and in what order.

You will be a visible champion for high quality data inputs and outputs which will enable the ongoing development of data services to ORX members and subscribers and will grow the capabilities to create a high-functioning data services team.

The Quality Assurance and Analysis Manager will be accountable to the Senior Manager – Data Service Development, within the Risk Information Team.

The company

ORX helps the global financial services industry measure and manage operational risk. We research, improve understanding and share knowledge to benefit our members and the wider sector.

We're a dynamic, fast-growing, international industry association with a membership of over 100 leading banks and insurers from more than 20 countries. We are continuing to grow our membership and range of services in 2020. We are owned by our members and are a not for profit organisation.

Find out more about what we do: https://managingrisktogether.orx.org/about

Main duties and responsibilities

Key responsibilities for the role include:

  • Successful delivery of the operational data services ensuring that a high integrity data resource is delivered to agreed timescales
  • Defining and delivering an operational and strategic improvement plan for data services so they continue to meet the needs of ORX and its membership
  • Building and managing an operational data capability which ensures the quality of the main data services sources gathered, stored and used by OR
  • Ensuring QA outputs are clear and unambiguous with a range of tests that meet the needs of each data service within an agreed Quality Assurance Framework.
  • Building a QA analysis as well as audit capability to help the business understand the areas where action should be taken e.g. periodic review of large losses, loss trends.
  • Subject matter expertise enabling QA good practice to be applied to all ORX data e.g. Data exchanges, News, CRM
  • Championing the need for high quality data and improving data user understanding; building a team of data quality specialists and ensuring stakeholders benefit from effective documentation and training.
  • Working with the Risk Measurement and Business Intelligence teams to define and drive data services analytics outputs and toolkits

Key result areas include:

  • Effective on-going delivery of data services, including the quality assurance framework and reporting outputs
  • Evidence improvements in data quality, for example number of in-cycle QA queries, post publication queries and ad-hoc deep dive projects
  • Effective communication for member data users, educating on the standards for data and the operational processes to support

Skills and knowledge


  • First degree in a subject with a high level of numeracy and anayltical thinking
  • Demonstratable experience in an operational data quality role, working to a regular schedule of outputs, processes and data standards
  • Experience of translating complex data concepts to structured QA outputs and communicating effectively with a broad range of stakeholders (e.g. member facing colleagues, Analysts, IT Support and Business Intelligence)
  • Experience of developing an operational service to ensure that the competencies and outputs meet the needs of the business and have impact
  • Demonstrable experience in data processing and analysis and able to derive and communicate insights
  • Experience of MS SQL Server (SSIS, SSRS) and experience of working within a complex, secure data environment
  • Good working knowledge of data protection legislation and how it applies across a global membership base
  • Line management of a team of data analysts
  • Self-motivated and highly organised, pro-active and solution driven; able to cope under pressure and prioritise tasks
  • Excellent attention to detail
  • Effective critical thinking skills, making connections across complex business processes to ensure the on-going integrity of ORX data and translating complex data concepts into real business applications
  • Excellent verbal and written communication skills
  • Reliable and trustworthy; able to handle confidential material with the highest discretion


  • Breadth of data experience in risk, compliance, audit or data quality assurance
  • Experience of project delivery and leading the successful implementation of data quality within new product propositions
  • Strategic data experience and awareness of the broader context of peer-to-peer data experience
  • Experience in a financial services role
  • Knowledge of operational / Non-Financial Risk
  • Experience of working in an international environment
  • Experience of using data visualisation tools to improve on data understanding and actions; experience of open source programming tools, ideally R.

What we offer in return 

  • Competitive salary
  • Discretionary Bonus Scheme 
  • Flexible working to support a healthy work/life balance
  • Eight per cent company contribution to pension
  • Employee recognition scheme
  • Support for training and development
  • Twenty-five days holiday a year, increasing by one day for each year of service to a maximum of 28 days
  • Life assurance
  • Health cash plan
  • Cycle to work scheme
  • Perks at work scheme
  • Employee assistance programme
  • Interest-free rail season ticket loan
  • Summer and Xmas social events
  • Inclusive and supportive working environment

What else do you need to know?

We are an equal opportunity employer. We create an environment where everyone has an equal chance to succeed, during our recruitment phase and through their career at ORX.

At ORX, we work hard while recognising the importance of the well-being and work/life balance of our staff. This is reflected in our culture and in our approach to flexible working.

As we manage and have control of highly confidential data, the successful candidate will have to make specific commitments in this regard and will be subject to background checks.

Please note, this position is only open to applicants who have the right to work in the UK.

To apply send your CV and a covering letter to [email protected]. In the body of the email, please confirm what your salary expectations are.

Coronavirus (Covid-19) considerations: All employees are currently working from home in line with the government guidelines.

Apply now

By applying for this position you are confirming that you have the right to work in the UK.

Send your CV and covering letter to [email protected]